1. Safety and Health Priority
No Returns or Exchanges: We strictly do not accept returns or exchanges for cosmetic and personal care products for health and safety reasons.

2. Accepted Exceptions
Damaged or Wrong Item: If you receive a damaged product or an item different from your order, we will provide a full replacement or a full refund after verifying the reported issue.

3. Reporting Procedures

  • Reporting Period: You must notify us of the issue within 7 calendar days from the date you received your order.
  • Required Information: To report a problem, please provide the following:
    • A clear photo of the damaged or wrong product.
    • A photo of the outer packaging.
    • Your Order Number.
  • Contact Channels: The required information must be sent via:
  • Email: info@mknouncare.com
  • WhatsApp: ‪+1 (480) 240-5705‬